Refund Policy
Effective date: June 4, 2026. Last updated: June 4, 2026.
Quick summary
Pre-submission refunds
If we have not yet submitted your filing to the state, you may cancel for a full refund of both our service fee and any state filing fees you have paid. We do not hold submissions; once you authorize filing, submission typically happens within hours during business days.
Post-submission refunds
Once the state has accepted your filing, the state filing fee is not refundable from us (the state does not refund it to us). Our service fee is refundable in full for 30 days after formation if you have not used the formed entity (no banking, no contracts, no employees). Past 30 days, our service fee is not refundable, but we will help you dissolve the entity for free if you decide it was the wrong fit.
Subscription refunds
Subscription services (Compliance Annual Filings, Registered Agent, Virtual Business Address, Compliance Monitoring) are eligible for a pro-rated refund minus a $25 administrative fee if cancelled within the first 30 days of an initial purchase or renewal. After 30 days, subscriptions can be cancelled but no refund is issued; the cancellation takes effect at the end of the current paid period.
Penalty-free guarantee
If we miss a covered compliance deadline through our error, we pay the state's late fee. This applies to:
- Annual reports filed under Compliance Annual Filings ($129/year)
- BOI reports filed under our BOI service ($249)
- Initial Reports under Initial Report service ($89 + state fee)
- Other recurring filings under your active service plan
The guarantee does not cover: penalties from inaccurate information you supply, missed deadlines for services not enrolled, or any consequential damages beyond the state's published late fee.
How to request a refund
Email support@file.business with your account email, the service or filing in question, and the reason for the refund request. We respond within two business days. Approved refunds are processed within five business days to the original payment method.
Chargebacks
If you initiate a chargeback before contacting us, we may suspend your account and dispute the chargeback if we believe the charge was valid. Working with us directly is faster and avoids your bank's chargeback fees. We genuinely prefer to resolve issues without involving payment processors.
Questions about this document? Email legal@file.business or call (850) 880-4080.
At a glance
- What is it
- Refund policy is a regulated business process governed by federal or state agencies. File.Business handles the paperwork, filings, and tracking for you.
- Why it matters
- Doing this correctly the first time avoids penalties, late fees, and personal liability exposure for owners.
- Who needs it
- Any US business that has triggered the relevant requirement - usually based on entity type, state, or business activity.
- When it is due
- Deadlines vary by agency and state. We track your specific dates and remind you ahead of any filing window.
- How it works
- Tell us what you need, review the prepared filing, and we submit through the agency's official channel.
- What it costs
- Pricing is shown on this page with state and federal fees disclosed separately from our service fee.
- Risks of skipping
- Penalties, administrative dissolution, loss of liability shield, blocked transactions, or audit triggers depending on the filing.
- Alternatives
- File directly with the agency yourself, hire a law firm, or use a competing service. File.Business is the fastest premium option.